“He put shoe covers on at the door and showed me the old outlet before it went in the bag. The ticket matched the price he gave me. I never had to ask what anything cost.”
Pooja S.Delmar · a bathroom GFCI and two dead outlets
Residential electricians · Albany and the Capital Region
Shoe covers on at the door. A written ticket before we start.
Staten Family Electric is a family business, three generations deep. A uniformed electrician arrives in one of our vans, covers their shoes, shows you what they find, and gives you the price in writing before any work begins.
The visit, step by step
From the first call to the last wipe-down, in the order it happens.
- 01
Step 1: You call or book online
A person in our office answers, asks what is happening and books an arrival window. We tell you the electrician's first name before they come.
- 02
Step 2: The van pulls up
One of our six vans stops at the curb. The electrician is in the Staten uniform and wears a photo ID.
- 03
Step 3: Shoe covers go on at the door
Before stepping inside they put on shoe covers and lay a runner from the door to the work. Tools stay on a mat, not on your floor.
- 04
Step 4: They look before they quote
They find the cause, photograph what is behind the cover and show you on their phone. Nobody names a price from the doorway.
- 05
Step 5: You get a written ticket
One page in plain words: the job, the flat price, what is included and what is not. Nothing starts until you have read it and said yes.
- 06
Step 6: The work, then the cleanup
One electrician does the work. They vacuum, wipe down, take the old parts with them and show you each thing they changed.
- 07
Step 7: The walk-through
You test the outlet or switch with them. The final ticket matches the one you approved, and anything that changed was approved by you in writing first.
The written ticket
A written ticket before anyone picks up a tool
You read it at your own counter, ask what you like and sign when it makes sense. The price on it is the price of that job.
What is on every ticket
The job, described in plain words
One flat price for that job
What the price includes
What it does not: drywall repair, paint, a permit fee passed through at cost
Who files the permit, if the work needs one
Your OK, before any work starts
At your curb
What pulls up to your house
The same uniform on every crew, a van stocked each morning, and tools that stay on a mat.
Sample photos.
The jobs we do for a flat price
Most of what a house needs is on this list. Each job has one price, written on your ticket before we start.
Outlets, switches and GFCIs
Dead outlets, loose switches, two-prong receptacles and the GFCI that won't reset.
See outlet and switch jobsLights and ceiling fans
Fixtures, recessed lights, dimmers and ceiling fans, hung and wired, with the old fixture taken away.
See lighting and fan jobsBreakers, panels and surge protection
A breaker that keeps tripping, a panel that is full or old, and surge protection at the panel.
See breaker and panel jobsSmoke and carbon monoxide alarms
Hardwired alarms replaced, interconnected and tested in front of you.
Ask about alarmsOlder wiring
Fuse boxes, two-prong outlets and cloth-covered cable in houses built before 1970.
Ask about older homesFinding the cause
A dead room, flickering lights or a smell you can't place: we track it down before we quote the fix.
Book a visit
Heard at the walk-through
“Three ceiling fans in one afternoon. The electrician vacuumed the drywall dust and showed me how the remote pairs. There was nothing on the final ticket I hadn't seen before.”
Anne L.Loudonville · three ceiling fans
“A breaker kept tripping and I'd been dreading the call. They traced it to one loose connection, fixed it, and explained it in words I could repeat to my husband.”
Erica T.Albany · a breaker that kept tripping
“They replaced our old hardwired smoke alarms and tested every one while I stood there. The ticket listed each alarm by room.”
Gina R.Latham · hardwired smoke alarms
Sample reviews.
The family
Three generations of Statens have worked in these houses
Terrance Staten runs the company his father and grandfather built, with eleven other people and six vans. He still takes calls, and he reads every ticket before it goes to a customer.
Terrance Staten
Owner, third generation
Where we work
Albany and the towns around it
Four counties around the capital, from Troy to Clifton Park to Delmar.
Albany County
- Albany
- Colonie
- Latham
- Loudonville
- Menands
- Delmar
- Slingerlands
- Guilderland
- Bethlehem
- Voorheesville
- Cohoes
- Watervliet
Rensselaer County
- Troy
- East Greenbush
- Rensselaer
Saratoga County
- Clifton Park
- Ballston Spa
Schenectady County
- Niskayuna
- Schenectady
- Rotterdam
We don't take jobs south of Coxsackie, west of Schoharie or north of Saratoga Springs. Our vans start in Albany, and we'd rather tell you that than book a visit we can't keep.
ZIP codes: 12047, 12054, 12084, 12110, 12159, 12180, 12186, 12189, 12203, 12204, 12205, 12208, 12209, 12211, 12065, 12020, 12309, 12303, 12306, 12061, 12144
Questions before the first visit
What is the shoe cover thing?
It is how every visit starts. Shoe covers at the door, a runner from the door to the work, tools on a mat and a vacuum at the end. You should be able to tell we were there only by what works.
What does a visit cost?
A repair is one flat price, on your written ticket before work starts. For a bigger job we look around first. If that look has a set fee, we tell you when you book, and it comes off the work if you go ahead.
Do you pull permits?
Where the work needs one, yes. Your ticket says who files it and what the fee is, and the fee is passed through at cost.
Will my power be off?
For most repairs only the circuit we are working on, and we tell you before we switch anything off. A panel change takes the house off for part of a day, and we plan it with you.
Do you work nights and weekends?
We work weekdays from 7 a.m. to 5 p.m. and Saturday mornings by appointment. We don't run a night line. For a fire, call 911. If it is safe, turn off the breaker, then call us in the morning.
Are you insured?
Ask when you book and we email the certificate before the visit.
Book a visit
Tell us what is going on
We call back on the next working morning to book an arrival window. We answer from 7 a.m., Monday to Friday.
Phone(518) 555-0100
Hours
- Monday – FridayToday
- 7 a.m. – 5 p.m.
- SaturdayToday
- 8 a.m. – 12 p.m., booked ahead
- SundayToday
- Closed